Location: San Jose, CA

Job Type: Full-Time | On-Site

Security Clearance: None Required

Compensation: $31.11 – $38.89 per hour

About the Opportunity

STARDUST GENERAL CONSULTING SERVICES LLC is recruiting on behalf of a confidential client seeking an experienced IT Support Specialist II to support enterprise IT operations within a fast-paced technical environment.

This position is ideal for an IT professional who enjoys troubleshooting technical issues while delivering exceptional customer service. The successful candidate will support end users by maintaining desktop systems, user accounts, enterprise applications, and network connectivity while assisting with escalated Service Desk requests and contributing to a collaborative IT support team.

Compensation & Benefits

• Competitive Hourly Pay ($31.11 – $38.89 per hour)
• Medical, Dental, Vision, Life & Disability Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Tuition Reimbursement
• Paid Maternity Leave
• Military Reserve Pay Offset
• Professional Development & Technical Training
• Long-Term Career Growth Opportunities

Primary Responsibilities

As an IT Support Specialist II, you will:

• Configure, deploy, and troubleshoot Windows desktop and laptop systems.
• Diagnose and resolve operating system, hardware, driver, and network connectivity issues.
• Provision and manage endpoints using Microsoft Intune, Autopilot, and related endpoint management tools.
• Create and administer user accounts, security groups, and permissions within Active Directory and Microsoft Entra ID (Azure AD).
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Troubleshoot software compatibility issues involving engineering applications and cloud-based software platforms.
• Resolve TCP/IP networking issues, including DNS, DHCP, routing, and connectivity problems.
• Provide advanced remote technical support to end users.
• Review, document, and manage service requests using an enterprise IT Service Management (ITSM) ticketing system.
• Assist with technical documentation, knowledge base updates, and support team collaboration.

Minimum Qualifications

Applicants must possess:

• High School Diploma or equivalent.
• Minimum 3 years of enterprise IT support or Service Desk experience.
• Microsoft AZ-900 (Azure Fundamentals) certification.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Experience supporting:
  • Windows 10 and Windows 11
  • Microsoft Active Directory
  • Microsoft Entra ID (Azure AD)
  • Microsoft Intune
  • Microsoft Autopilot
  • Microsoft 365
  • TCP/IP networking, DNS, and DHCP
  • Remote support technologies
  • Enterprise IT ticketing systems
• Strong analytical, troubleshooting, organizational, and customer service skills.
• Excellent written and verbal communication abilities.

Preferred Qualifications

Preference may be given to applicants with:

• Experience supporting engineering software such as Bluebeam Revu or Autodesk products.
• Experience working within Zero Trust network environments.
• Virtual Desktop Infrastructure (VDI) experience.
• macOS support experience.
• Experience creating technical documentation or knowledge base articles.
• Experience assisting with mentoring or training junior Service Desk technicians.
• Previous experience supporting enterprise or geographically distributed IT environments.

Physical Requirements

This position may require:

• Extended computer use.
• Sitting for prolonged periods.
• Reading technical documentation and system information.
• Frequent verbal and written communication.
• Applying analytical thinking and sound judgment to resolve technical issues.

Why Join Stardust GCS?

This is an excellent opportunity to join a respected organization supporting enterprise technology operations in a collaborative and fast-paced environment. You’ll work alongside experienced IT professionals while providing essential technical support that keeps business operations running efficiently, with opportunities for continued professional growth and advancement.

Apply Today

Qualified candidates should submit:

• Current Resume
• City & State of Residence
• Current Certifications (AZ-900, CompTIA A+, CompTIA Network+)
• Years of Enterprise IT Support Experience
• Availability to Work On-Site in San Jose, CA
• Professional References (upon request)

Email: careers@stardustgcs.com

Subject: IT Support Specialist II – San Jose, CA

Equal Opportunity Employer

STARDUST GENERAL CONSULTING SERVICES LLC is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.